Privacy & Cookie Policy

This privacy policy sets out how this website uses and protects any information that you give us while using this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. 

Privacy Policy

This privacy policy (together with our terms of use and any other documents referred to in it) applies to From The Anvil. We at From The Anvil take your privacy seriously. We will continue to invest in security and to do our utmost to protect User privacy. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).

For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Data Privacy Officer, From The Anvil, 33 Ddole Enterprise Park, Llandrindod Wells, Powys LD1 6DF.

We are From The Anvil who are wholly owned by Marches Architectural Hardware, a company registered in England and Wales (Company No. 05006458) By using this website owned by Marches Architectural Hardware – you are accepting and consenting to the practices described in this policy.


What information we collect

If you purchase products from us, communicate with us, or do business with us, this will result in us collecting personal data about you.

We do not normally collect sensitive personal data. In the event you provide us with any sensitive personal data, we will take extra care to ensure your rights are protected.

Information we hold:
Address (Business or Residential)
Telephone Number (Landline or Mobile)
Email Address
VAT Number (If Applicable)

Where we get that information:
We gain all data from any interaction through our website and from all telephone/email orders placed.

Who we share that information with:
If you have placed an order with us then your personal information is stored on or secure servers which is always encrypted. We do not store any details in reference to your bank or debit/credit cards.

For orders placed over the telephone we will store your personal information on our secure servers located on our premesis with all information being encrypted. Any payment taken over the phone will be processed by First Data who we use for all card payments. If you would like to see their privacy policy then please see their website.

During the ordering process we will only pass your name, address and telephone number on to our delivery supplier which is DPD UK and we must do this to ensure the accurate and safe delivery of your goods. If you would like to see their privacy policy then please see their website.

We legally need to gain this personal information so that we are able to fullfil our obligation to you when you place an order. This personal information will be kept on record but will not be passed onto other organisations unless the completion of the order requires it e.g. if we send a product direct to you or to site then that required information will be passed onto the relevant company for processing. The Privacy Policy, T & C’s and Statement of Compliance for that particular company must be requested at the time of placing the order.

Any individual has the right to complain to the ICO (Information Commisoners Office) if they think there is a problem with the way we are handling their data.

You, as an idividual, have the right to ask us to delete your personal data or for us to inform you of the personal data we hold for you.


Visitors to our websites

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not knowingly allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

We process personal information using the lawful basis of legitimate interest and for legitimate business purposes, which include some or all of the following:

Where processing enables us to enhance, modify, personalise or otherwise improve our services and:
To identify and prevent fraud
To enhance the security of our network and information systems
To better understand how users interact with our website
To inform you about our products and services via email communications, which we think will be of interest to you
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about (unless you opt out of these communications)
to notify you about changes to our service
To determine the effectiveness of promotional campaigns and advertising

Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please email . Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.


People who subscribe to receive monthly emails

People who subscribe to our emails will receive regular e-newsletters and and any other promotions automatically, unless they have expressed their wish not to receive such communications.

You will give us information about yourself by filling in a form on any part of our website.

To unsubscribe from our communications:
If a User wishes to stop receiving email communications from the Marches Group of Companies, they can do so at any time by clicking on the unsubscribe link at the bottom of any of our emails. Or they can email us at


We use a third party provider, Mail Chimp, to send our regular e-newsletters and marketing emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our emails. For more information, please see Mail Chimp’s privacy notice.

People who contact us via social media:
We do not use any third party providers to manage our social media interactions on any social media platforms as all interactions are ‘in-house’. If you post anything on our social media platforms then the general rules for that platform apply. If you send us a private or direct messages via social media the message will be stored by us in said platform and it will not be shared with any other organisations.

People who email us:
We use Outlook as our email platform, which encrypts and protects email traffic for us. If your email service does not support encryption, you should be aware that any emails we send or receive may not be protected in transit.

We also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Sharing of data with external parties:
The Marches Group will never sell, trade or rent your personal information to other companies outside its group companies. The Marches Group may provide aggregate statistics about our customers; traffic patterns and related site information to clients, but these statistics will include no personally identifying information.


Storage of data

To comply with UK Data Protection legislation, The Marches Group follows procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access.

The Marches Group follows the relevant legal requirements and uses all reasonable precautions to ensure your data is held securely either by us or our appointed data processors.

To keep you fully informed any changes to our Privacy Policy will be posted here on this website.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we  are required by law to do so. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.