Privacy & Cookie Policy

 

Privacy Policy

At From The Anvil, we take your privacy seriously. Our privacy policy explains how we collect your data and what we use it for. Any personal information you share with us will only be used in accordance with the following statements.

 

Information From Website Visitors

If you’re just browsing the website, we collect standard internet logs and user pattern behaviour using a third-party service called Google Analytics, which involves the use of cookies. This basic information is collected from everyone that uses the website, regardless of whether or not you have an account.

The data we collect remains anonymous, meaning we can’t use it to identify individuals. We do not make, nor knowingly allow Google to make any attempt to reveal the identities of those visiting our website.

 

How We Use Your Information

The information we collect is used to improve our website and the experience we offer. We process personal information for legitimate interest and business purposes including the following:

• To identify and prevent fraud
• To enhance the security of our network
• To improve understanding of how users interact with our website
• To keep consumers up to date with relevant information via email
• To notify users about changes to our services
• To determine the effectiveness of promotions & advertisements

 

Information From Interactions

When you purchase products, call, email, or conduct business with ‘From The Anvil’, we collect some basic data which allows us to provide better service for our users.

Under normal circumstances, we don’t collect sensitive personal data, but we do record the following:

• Full name
• Address
• Telephone number
• Email address
• VAT number (if applicable)

If you provide us with any sensitive personal information, we will take extra precautions to ensure both your rights and your data are protected.

The information we receive is stored on secure servers and is always encrypted. We don’t store any details regarding your bank or debit/credit cards.

Any payment taken over the phone is processed by Global Payments, who handle all our card payments. For further details, visit Global Payments privacy policy on their website.

During the distribution process we must share your name, address, and telephone number with our delivery supplier, DPD, to ensure your goods are delivered to the right place. Further personal details aren’t shared, but DPD’s privacy policy is available on their website if you’d like to learn more.

From The Anvil will never share your personal data unless necessary to fulfil your order.

 

Email Subscriptions

If you subscribe to our emails, you will receive regular automatic e-newsletters and promotions, unless you have specifically requested otherwise.

You can subscribe to our mailing list by entering your email address on our website footer, see ‘sign up to our newsletter’.

If you no longer wish to receive email communications from us, you can unsubscribe at any time using the ‘Unsubscribe’ link at the bottom of any of our emails, or by contacting us directly at info@fromtheanvil.co.uk

 

Third-party Providers

We use a third-party provider called Mail Chimp to send out regular e-newsletters and marketing emails. We gather statistics about email opening and clicks using industry standard technologies, which helps us monitor and improve our emails. Further details of Mail Chimp’s privacy policies can be found on their website.

We do not use any third-party providers to manage our social media accounts or interactions. Anything you post on our social media platforms will be subject to the policies of that platform. Any private or direct messages you send us via social media will be stored in said platform and will not be shared with any external organisations.

 

Emails

We use Outlook as our primary email platform, which encrypts and protects email traffic for us. If your email service does not support encryption, please be aware that any emails we send or receive may not be protected in transit.

We also monitor all emails and file attachments sent to us for viruses and malicious software. Please be aware it is your responsibility to ensure any email you send is within the bounds of the law.

 

Sharing Data With External Parties

From The Anvil will never sell, trade, or lease your personal information to other companies outside the group. From The Anvil may provide aggregate statistics about our customers, traffic patterns, and related site information to clients, but these statistics will not include any personally identifiable information.

 

‘From The Anvil’ is owned by Marches Architectural Hardware Ltd.

Marches Architectural Hardware Ltd is a company registered in England and Wales (Company No. 05006458). The website fromtheanvil.co.uk is owned by Marches Architectural Hardware Ltd. By using this website, you are accepting and consenting to the practices outlined in this policy.

 

Cookie Policy

What Are Cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. If you agree, the file is added, and the cookie helps analyse web traffic and allows web applications to respond to you as an individual. The web application can tailor its operations to your experience by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages our audience use and analyse this data to tailor our website to our consumer’s preferences. This information is solely used for statistical analysis, and once used, will be removed from our system.

Overall, cookies help us improve our website by monitoring which pages users like and dislike. Cookies in no way give us access to your computer or personal data other than the information you choose to share with use. You can choose to accept or decline cookies.

The complete list of cookies we use can be found at the bottom of this page.

 

Disabling Cookies

Most web browsers automatically accept cookies, but you can change your preferences using your web browser settings. You can choose to receive notifications when cookies are being used or choose to refuse all cookies. However, some features of our services may not function properly if cookies are disabled.

We recommend using cookies to enhance your experience.

 

Data Storage

To comply with UK Data Protection Legislation, From The Anvil follows procedures in the storage and disclosure of the information you share with us to prevent unauthorised access.

From The Anvil follows the relevant legal requirements and uses all reasonable precautions to ensure your data is held securely, either by us, or our appointed data processors.

 

Controlling Your Personal Information

If you previously agreed for us to use your personal information for direct marketing purposes, you have the right to change your mind at any time by emailing us at info@fromtheanvil.co.uk

We do not sell, distribute, or lease your personal information to third parties unless we are required to do so by law.

As an individual, you have the right to complain to the Information Commissioner’s Office if you have an issue with how we handle your data.

If you believe the information we have on record for you is incorrect or incomplete, please contact us as soon as possible using the email above. We will promptly correct any errors.

This policy, along with our terms of use and associated documents, applies to ‘From The Anvil’ and covers the collection, processing, and other use of personal data under the Data Protection Act 1998 (DPA) and the General Data Protection Regulations (GDPR).

For the purpose of the DPA and GDPR, From The Anvil is the data controller.

Under the DPA 1998, you have the right to request details of the information we hold for you, or to ask us to delete your information, at any time.

For a copy of your record, or any other enquiry regarding the collection or processing of your data, please email us at info@fromtheanvil.co.uk, or write to the Data Protection Officer at: From The Anvil, 33 Ddole Enterprise Park, Llandrindod Wells, Powys, LD1 6DF

‘From The Anvil’ is owned by Marches Architectural Hardware Ltd.

Marches Architectural Hardware Ltd is a company registered in England and Wales (Company No. 05006458). The website fromtheanvil.co.uk is owned by Marches Architectural Hardware Ltd. By using this website, you are accepting and consenting to the practices outlined in this policy.

 

Changes To This Statement

This policy may be updated at any time to reflect changes to our information practices. Any changes to this statement will be included on this website, and we may or may not notify you by email prior to their onset. By continuing to use this website after the changes are in effect, you agree to the revised policy.

 

List Of Cookies We Collect

The table below lists the cookies we collect and their function.

 

Cookie Name	Cookie Description
PHPSESSID	To store the logged in user's username and a 128bit encrypted key.  This information is required to allow a user to stay logged in to a website without needing to submit their username and password for each page visited.  Without this cookie, a user is unable to proceed to areas of the website that require authenticated access.
private_content_version	Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.
persistent_shopping_cart	Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper.
form_key	A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).
store	Tracks the specific store view / locale selected by the shopper.
login_redirect	Preserves the destination page the customer was navigating to before being directed to log in.
mage-messages	Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages.  The message is deleted from the cookie after it is shown to the shopper.
mage-cache-storage	Local storage of visitor-specific content that enables e-commerce functions.
mage-cache-storage-section-invalidation	Forces local storage of specific content sections that should be invalidated.
mage-cache-sessid	The value of this cookie triggers the clean-up of local cache storage.
product_data_storage	Stores configuration for product data related to Recently Viewed / Compared Products.
user_allowed_save_cookie	Indicates if the shopper allows cookies to be saved.
mage-translation-storage	Stores translated content when requested by the shopper.
mage-translation-file-version	Stores the file version of translated content.
section_data_ids	Stores customer-specific information related to shopper-initiated actions such as display wishlist, checkout information, etc.
recently_viewed_product	Stores product IDs of recently viewed products for easy navigation.
recently_viewed_product_previous	Stores product IDs of recently previously viewed products for easy navigation.
recently_compared_product	Stores product IDs of recently compared products.
recently_compared_product_previous	Stores product IDs of previously compared products for easy navigation.
_ga  (google analytics)	Used to distinguish users.